Refund policy

For our customers' safety and satisfaction, we cannot accept returns of products, even in their original condition, unless an error occurs beyond the customer's control, such as a technical malfunction on our website. In that case the amount paid is refunded in full to the original payment method.

Products can be exchanged within 7 days of purchase if they arrive damaged or with a manufacturing fault. The customer receives a replacement product; the amount is not refunded. The damaged product must be returned before the replacement is sent.

To request an exchange, email info@treat.inc with your order number and a photo of the product within 7 days of delivery.

If the customer refuses to receive the shipment, or the order is returned to us because of incorrect contact details (such as the mobile number or email), the delivery fee is deducted from the order value. To receive the shipment again, the delivery fee must be paid again.

Order contents cannot be changed once the order has been processed.